Refund Policy
Familya does not currently offer voluntary refunds as a standard service. This policy explains how we handle Pro subscription payments.
1. Subscription payments
Pro payments are made upfront for the period shown at checkout. Payments do not renew automatically. You must make a new payment if you want to continue your subscription after the current period ends.
2. When payments are not refunded
We do not provide refunds for a change of mind, partial use, unused subscription time, or customer cancellation. Stopping use or cancelling a subscription does not return fees paid for the current period.
3. Payment errors or problems
Contact us if you see a duplicate charge, a payment was taken but Pro access did not become active, or another transaction error occurred. Include your account email, payment date and amount, and the transaction reference if available. Do not send your password, one-time passcode, or full payment card number. We will review the transaction and follow up under applicable law.
4. Rights under law
This policy does not limit consumer rights that must be provided under applicable law. Any legal requirement to provide a refund still applies.
5. Contact us
To ask us to review a transaction, email cs@familya.id or visit our contact page.