Terms of Service
1. Acceptance of terms
This agreement is between you and PT PENDAR CITA PARAMARTA, an individual company established in Indonesia and based in Kabupaten Bogor, West Java. By creating an account or using Familya, you agree to these terms. If you do not agree, please do not use our service.
2. The service
Familya is a subscription-based software service for managing family information: tracking assets, liabilities, and receivables, storing important documents, managing family members, and arranging continuity of access.
Access is role-based: the family head can invite members, assign roles, and decide who can see which information.
3. Accounts and your responsibilities
- You are responsible for keeping your account credentials confidential.
- You are responsible for the accuracy of the information you enter.
- As family head, you are responsible for the members you invite and the roles you assign.
- You confirm you have the right to enter data about your family members and related parties.
- You must not use Familya for unlawful purposes, to access data without authorization, to attempt to breach the security of the service, or to disrupt other people's use of it.
4. Plans and pricing
- Free — up to 4 family members (including the family head) and 100 MB of document storage.
- Pro — Rp360.000 per year, up to 10 family members (including the family head), up to 1 GB of document storage, WhatsApp/Email notifications for important documents, and priority support.
Prices may change. We will announce price changes before they take effect, and they will not affect a period you have already paid for.
5. Payment and cancellation
Pro subscription payments are processed by a third-party payment provider and paid upfront for a full period (one year). There is no automatic renewal — the subscription runs to the end of the period you paid for and then ends, unless you make a new payment. "Cancelling" therefore means not renewing: Pro benefits stay active until the end of the period, and no further payment is processed.
When the period ends, the account returns to the Free plan. All your data — assets, liabilities, receivables, and documents — remains stored and accessible. If the number of members exceeds the Free plan limit, the system gives a 14-day grace period before excess members are locked; those members are automatically restored when you subscribe to Pro again.
Payments already made are non-refundable, except where required by applicable law or where we are unable to provide the service you paid for.
6. Availability
We aim to keep the service available continuously, but it may be interrupted by maintenance, infrastructure provider outages, or events beyond our control.
7. Intellectual property
All data you enter into Familya remains yours, and we claim no ownership of it. The Familya software, brand, and materials belong to us or our licensors; we grant you a limited, non-exclusive right to use the service under these terms.
8. Limitation of liability
To the extent permitted by applicable law, we are not liable for indirect, incidental, or consequential losses, including lost profits or lost data, arising from use of the service. Familya is a record-keeping tool, not financial, legal, or tax advice. This limitation does not apply to the extent that consumer rights under Indonesian law cannot be waived.
9. Suspension and termination
You may stop using Familya and delete your account at any time. We may suspend or terminate access if these terms are breached, if use threatens the security of the service, or if payment fails, with prior notice where reasonably possible.
10. Changes to these terms
We may update these terms. For material changes we will notify you by email or in the app before they take effect. Continuing to use the service after a change takes effect means you accept the updated terms.
11. Governing law
This agreement is governed by the laws of the Republic of Indonesia. We will first try to resolve any dispute amicably; if that fails, it will be settled through the competent court in Kabupaten Bogor, West Java.
12. Contact
Questions about these terms: tanya@familya.id, or through the support page.