Support

Need a hand? Email tanya@familya.id and our team will get back to you — we aim to reply within 1 business day.

What we can help with

• Signing up, signing in, and resetting your password.
• Inviting family members and managing roles and access rights.
• Recording family assets, liabilities, and receivables.
• Uploading and managing important documents.
• Subscription, payment, and cancelling the Pro plan.
• Continuity of access and recovering access to a family account.
• Questions about the security and privacy of your family data.

Include this information

To help us help you faster, include your account email, a short description of the problem, the steps you took before it appeared, and a screenshot if you have one. Please never send passwords or the contents of sensitive documents by email.

Try this first

• Forgot your password — use the "forgot password" link on the sign-in page.
• A member can't see certain data — check their role in family settings.
• Plan status changed — check the subscription section in account settings.

How we prioritise

We handle reports by impact. A service that cannot be used, or a suspected security issue, is handled first, followed by disruption to important features, then questions and improvement requests. If your issue is urgent, put "URGENT" in the subject line.

Reporting a security issue

If you find a security vulnerability or suspect your account was accessed without authorization, email tanya@familya.id with the subject "SECURITY". We will follow up and keep you updated on progress.