Frequently Asked Questions
Short answers about using Familya. Also read our Terms and Conditions and Refund Policy for full details, or visit our contact page to reach us.
1. Is my family's data safe?
Yes. Money amounts, member names and dates of birth, phone numbers, home address, and all notes are encrypted before they are stored — keys are kept separately, never alongside the data. Access is also role-based, so only authorized family members can view specific information. We are also working on an option for encryption with your own key, so that you hold full control of your data.
2. Who can I invite to Familya?
You can invite your spouse, children, or other family members. Each member can be assigned different roles and access rights based on your family's needs.
3. What documents can I store in Familya?
You can store national IDs, family certificates, birth certificates, land certificates, vehicle ownership documents, insurance policies, and other important documents as a secure digital archive accessible anytime. In addition to documents, you can also record family assets, receivables, and liabilities.
4. Is Familya free?
Yes. The Free plan is available at no cost for up to 4 family members (including the family head) with 100 MB of storage. The Pro plan is Rp250.000 per year for up to 10 members, up to 2 GB of document storage, email notifications, and priority support.
5. Why do I need Familya? Isn't Google Drive or regular notes enough?
Google Drive and regular notes are not designed to manage family information in a structured way. Familya helps you not only store, but also control who has access, track assets and liabilities, and ensure critical information remains accessible to your family — even when you cannot be reached.
6. How do Pro subscription payments work?
Payments are made upfront for the period shown at checkout. Payments do not renew automatically. Make a new payment if you want to continue your subscription after the period ends.
7. Can I get a refund for a Pro payment?
Familya does not offer voluntary refunds for a change of mind, partial use, unused subscription time, or customer cancellation. Rights that must be provided under applicable law still apply. If you were charged but Pro access did not become active, or you see a duplicate charge, contact cs@familya.id so we can review the transaction.
8. What happens when my Pro subscription ends?
Your account returns to the Free plan. If your family has more members than the Free plan allows, excess members are locked after a 14-day grace period. Files above the Free storage limit may also be locked after the grace period, then deleted 30 days later (180 days if the family is dormant). Read the Terms and Conditions for details.